The statutory right of withdrawal applies to standard products. Bespoke and made-to-measure products are excluded from this.
If you have bought a standard product online, as a consumer you have a 14-day cooling-off period to withdraw from the purchase. The product must be unused and complete; please register your return in advance.
Made-to-measure products — such as a configured veranda, louvered roof, custom-cut glass and bespoke glass sliding walls — are legally excluded from the right of withdrawal. They are made specifically for you and cannot be taken back.
No. A configured or made-to-measure veranda counts as bespoke work and is legally excluded from the right of withdrawal.
For a standard product, get in touch within the cooling-off period; we will send you the return instructions.
